Shipping & returns
Delivery times
Every order is carefully prepared and shipped with tracking to the following countries: metropolitan France (including Corsica), Monaco, all European Union member states, the United Kingdom, Switzerland, Norway, Iceland, the United States, Canada, Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea, Taiwan, Israel, the United Arab Emirates, South Africa, Brazil and Mexico. The maximum delivery time is set out in our terms and conditions of sale; for gifts, order as early as you can.
Delivery costs
Tracked delivery is free: the price shown on the product page is the final price, and nothing is added at checkout.
Order tracking
A confirmation email is sent straight after your order, then a second email with your tracking number as soon as it ships. A question about your parcel? Write to us via the contact page (customer service by email).
14-day returns
You have 14 days from receipt to exercise your right of withdrawal. To start a return, email us at contact@pyjamamonstre.fr with your order number and we will send you the return address. The direct cost of sending the product back is paid by the customer (flat rate of €6). You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item. We refund all sums paid no later than 14 days after receiving your decision (this may be deferred until we receive the item or proof that it has been sent). Details and the withdrawal form are in our terms and conditions of sale.
2-year legal guarantee
Your order is covered by the legal guarantee of conformity (2 years) and the guarantee against hidden defects. Customer service by email.
Damaged item or order error
Check your order as soon as it arrives. Faulty or damaged item, or a wrong colour or size on our part? Contact us straight away with a photo: we will reship or refund at our expense, no questions asked.